Dispatches & Returns
Dispatch time is approx 15 working days from cleared payment. Priority despatch is also available-
For an extra 15% of order value your order will be despatched within 5 working days
For an extra 10% of order value your order will be despatched within 7 working days
For an extra 5% of order value your order will be despatched within 10 working days
For orders that are needed more quickly, please email us with your requirements and we'll do our best to help you.
Our Returns Policy
All our products are made by ourselves to the highest quality and we check each and every one of them before they are dispatched. We also advise under the Size, Colour & Fur tab that you may request samples so that you are able to check colour and quality of the fur ahead of placing your order. As we are sure you will appreciate, because each product is hand-made for every order, we generally cannot offer refunds. For hygiene reasons we are unable to accept returns on hats.
It is, therefore, at our discretion whether we accept a return and make a refund since our products are custom made for you. It is unacceptable for you to make a return without our prior agreement. Conditions will apply where we do decide to accept a return. The items must be unused, in perfect condition and the items must have been listed on our website (this therefore excludes items that have been made as special one-off products). Where we accept a return, there will be a handling charge of 20% of the purchase price. The return needs to be sent within 7 days of receiving the item, by recorded delivery (if the value is £50.00 or below) or Special Delivery (if the value is higher than £50.00). P&P costs and priority despatch are non-refundable. The refund will be made within 14 days of receipt, inspection and approval of the return. If the return does not meet the required standards then we will notify you of this. You will have the option of paying to have the item returned to you, but you will have to pay reasonable postage and packing charges in advance.
Helping You To Get Your Order Right
We want you to be delighted when you receive your product so we have included a section to help you select the right Size Colour & Fur and we are happy to send faux fur samples out upon request, prior to you placing your order.
Please please please if you are unsure of anything ask us before you place your order. We are always happy to help.